Customer Agreement

Introduction & incorporation

• This Customer Agreement (“Agreement”) governs your use of EZGamePay’s services as an end user (buyer/player). By registering or using the service, you agree to this Agreement, our Terms of Service, and our Privacy Policy, which are incorporated by reference.
• If you do not agree, do not use EZGamePay. We may refuse or discontinue service to anyone at our discretion, subject to applicable law.

Nature of the services

• EZGamePay provides technology that enables digital wallet functionality, payment routing, notifications, and related features in connection with purchases from participating merchants/operators you choose.
• We are a payment and technology provider, not the seller of goods or services you purchase from merchants. Your purchase relationship is with the merchant. We are not a bank; custodial and money-transmission aspects, where applicable, may involve licensed partners as disclosed in our materials.
• Features, limits, availability, and supported funding or payout methods may change. We may use third-party processors (e.g., for bank linking, identity, ACH, or card services); their terms and privacy notices may also apply.

Your representations & eligibility

• You represent that you are at least the age of majority in your jurisdiction, have legal capacity to contract, and all information you provide is accurate and current.
• You will use EZGamePay only for lawful purposes and only in connection with merchants and activities that are legal where you are located. You are solely responsible for ensuring your use complies with applicable laws, including gaming, gambling, and financial regulations.
• You will not use the service for fraud, money laundering, terrorist financing, sanctions evasion, or to violate any third party’s rights.

Onboarding, verification & monitoring

• We and our partners may require identity verification, phone or email verification, device checks, and ongoing monitoring. You agree to cooperate and provide requested documents promptly.
• We may delay, limit, suspend, or terminate access; freeze or reverse transactions; or refuse activity we reasonably believe poses legal, regulatory, fraud, credit, or reputational risk.
• We may file reports or cooperate with regulators, law enforcement, or partners as required or permitted by law. You consent to electronic delivery of notices and agreements.

Payments, wallet activity & limits

• Wallet loads, payments, refunds, holds, and payouts are subject to this Agreement, merchant policies, NACHA and other payment-network rules, partner requirements, and our risk and compliance procedures.
• We may impose or change limits on amounts, velocity, frequency, or geographic scope. Settlement and availability timing are not guaranteed and may depend on banks, returns, disputes, or compliance holds.
• You are responsible for taxes, if any, on your use of the service. Disputes about goods, services, or merchant conduct are primarily between you and the merchant; we may assist only as described in our support policies.

Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JUZE GAMEPAY AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS PROVIDE THE SERVICES “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT DEFECTS WILL BE CORRECTED.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL JUZE GAMEPAY OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICES OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO JUZE GAMEPAY FOR THE SERVICES IN THAT PERIOD (IF ANY) OR (B) ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Your indemnity (to the extent permitted by law)

• You agree to indemnify, defend, and hold harmless EZGamePay and its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use of the services; your violation of this Agreement or applicable law; your violation of third-party rights; or disputes between you and any merchant (except to the extent finally judicially determined to have been caused solely by our willful misconduct).

Dispute resolution

• Except where prohibited by law, you agree that disputes will be resolved by binding arbitration on an individual basis, not as a class action, in accordance with the arbitration provisions in our Terms of Service (or, if none, by arbitration administered under the rules of a recognized arbitration body in the United States, with venue in a location we specify). You may bring qualifying claims in small claims court.
• You waive any right to a jury trial for disputes subject to arbitration, to the extent permitted by law.

Data, privacy & security

• Our Privacy Policy describes how we collect, use, and share information. You agree to use strong credentials and protect your account. Notify us promptly of unauthorized use.
• Bank and payment data may flow through partners (e.g., Plaid, payment processors); they maintain their own terms and security programs.

General

• We may assign this Agreement. You may not assign without our consent. If any provision is unenforceable, the remainder stays in effect. This Agreement is governed by the laws specified in our Terms of Service, without regard to conflict-of-law principles.
• We may update this Agreement. We will provide notice of material changes as described in our Terms of Service or in-app; continued use after the effective date may constitute acceptance.